FAQ
Frequently Asked Questions (FAQ)
1. General
Q: What type of clothing does EleganceByDee offer?
A: EleganceByDee offers a wide range of Indian ethnic wear for women, including Lehengas, Indo-Western dresses, shararas, Anarkali suits, co-ord sets ,kurtas, kaftans, ethnic suits, readymade blouses, and artificial jewelry . Each piece blends traditional craftsmanship with modern, trend-forward design. We also offer limited Mens wear including party wear Kurta Pajama, and Jacket sets.
Q: How can I find the latest ethnic wear trends at EleganceByDee?
A: Explore the “New This Week” section on our website to discover the latest ethnic wear trends 2025–26, including party lehengas, festive co-ords, Indo-Western dresses, and trendy Indian wear for women.
Q: Will I Receive a Quality Product by EleganceByDee LLC ?
A: As a trusted brand, we adhere to strict quality and design benchmarks. Every EleganceByDee product goes through a 5-step Quality Control process to ensure that you receive the best.
2. Orders & Payments
Q: How do I place an order?
A: Browse our collection, select your preferred size and color, and click “Add to Cart.” Once ready, proceed to checkout and complete your payment.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 2 hours of placing them. Please contact our support team immediately at support@elegancebydee.com
3. Shipping & Delivery
Q: How long will my order take to arrive?
A:
- Standard Shipping: 4-7 business days
- Express Shipping: 2–3 business days
- International Orders: 7–14 business days
You’ll receive tracking information once your order ships.
Q: How can I track my order?
A: Once shipped, you’ll get an email with a tracking link. You can also track your order through the “My Orders” section of your account.
Q: Delivery was attempted but I was unavailable. What next?
A: Do not worry, our courier will try to reattempt to deliver in the next 2 days. In case the parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.
Q: The order status is 'Delivered' but I have not received it. What should I do?
A: Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted the delivery, email us on support@elegancebydee.com
4. Returns & Exchanges
Q: What is your return and exchange policy?
A: EleganceByDee follows a no-return policy. Exchanges are accepted only for damaged or defective products, reported within 48 hours of delivery along with a clear opening video of the package. To request an exchange, contact our support team at support@elegancebydee.com with your order details and opening video.
5. Sizing & Fit
Q: How do I find my size?
A: Check out our Size Guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up.
Q: Do your sizes run true to standard measurements?
A: Most of our styles run true to size, but some fits vary by fabric or design. We include fit notes under the product description to help you choose.
6. Products Detail and Care
Q: Where are your clothes made?
A: Our products are crafted by trusted manufacturers in India under ethical and sustainable production standards.
Q: Are your outfits handmade or machine-made?
A: Most of our ethnic wear is handcrafted by skilled artisans using traditional techniques like embroidery, zari, mirror work, and block printing.
Q: What fabrics do you use?
A: We use high-quality fabrics such as silk, georgette, chiffon, organza, cotton, linen, and velvet — depending on the style and season.
Q: How do I care for my outfit?
A:
- Silk & Embroidered Items: Dry clean only
- Cotton & Everyday Wear: Gentle hand wash or mild machine wash
- Avoid: Direct sunlight for drying and harsh detergents
7: Discounts & Rewards
Q: Do you offer any discounts?
A: We do offer discounts from time to time. Usually discounts are listed on the products page.
Q: How can I use a promo code?
A: Enter your promo code during checkout in the “Discount Code” box before completing payment.
8. Account & Support
Q: Do I need an account to order?
A: No, you can checkout as a guest. However, creating an account helps you track orders and save your preferences.
Q: How can I contact customer support?
A: You can reach us at support@elegancebydee.com or via our Contact Us page. Our team typically responds within 24 hours.