The Company will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.

• Question: What is your return and exchange policy?

Answer: EleganceByDee follows a no-return policy. Exchanges are accepted only for damaged or defective products, reported within 48 hours of delivery along with a clear opening video of the package. To request an exchange, contact our support team at support@elegancebydee.com with your order details and opening video.

• Question: How long will my order take to arrive?
  Answer: Standard Shipping: 4-7 business days Express Shipping: 2–3 business days International Orders: 7–14 business days.
  
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